Privacy Policy

We respect your privacy and are committed to protecting your personal information in accordance with the POPI Act, and other applicable laws of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, whether through our website, digital platforms, campaigns, or services.

What information we collect

  1. Name, surname, company details, job title.
  2. Phone number, email address, physical address.
  3. Marketing preferences, campaign requirements, and communication history.
  4. Billing details, payment records, VAT number.
  • We collect information directly from you when you provide us with your personal details. Where possible, we will let you know what information you are required to provide and what information is optional.

How we collect information

We collect personal information directly from you when you:

  1. Visit our website or social media pages.
  2. Contact us via email, phone, or online forms.
  3. Subscribe to newsletters, campaigns, or updates.
  4. Engage with our advertising or marketing services.
  5. Apply for a job or partnership with us.

We may also collect information indirectly through trusted third-party service providers, public platforms, or referrals.

How we use your information

  1. Delivering and improving our marketing and services.
  2. Communicating with you regarding campaigns, updates, or queries.
  3. Managing business relationships, contracts, and payments.
  4. Complying with legal, tax, and regulatory requirements.
  5. Conducting analytics to improve website functionality and customer experience.
  6. Sending relevant marketing material, where you have consented.

Sharing of information

We do not sell your personal information; however, we may share it with:

  1. Service providers assisting us with IT, hosting, analytics, and campaign delivery.
  2. Business partners where joint campaigns are executed (with your knowledge).
  3. Regulatory bodies when required by law.
  4. Financial institutions for payment processing.

All third parties are contractually committed to data protection obligations in line with POPIA.

Data storage and security

We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, loss, or misuse. Information is stored securely on servers within South Africa or trusted international service providers who comply with global data protection standards.

Although we take the aforementioned precautions in protecting your personal information, we shall however not be liable for any loss or damage, howsoever arising, suffered as a result of the disclosure of such information if beyond our reasonable control.

Your rights under POPIA

As a data subject, you have the right to:

  1. Access the personal information we hold about you.
  2. Request corrections or updates to your information.
  3. Object to the processing of your personal information for marketing.
  4. Request the deletion of your information (subject to legal and contractual obligations).
  5. Lodge a complaint with the Information Regulator (South Africa).

Collection of information from our website

Whilst using the Website, NukuBafaan may electronically collect, store and use certain “personal information” about you as is set out in this Privacy Policy. The term “personal information” shall bear the same meaning under this Privacy Policy as defined in the Protection of Personal Information Act, 4 of 2013. In using and/or accessing the Website you may provide us with (or we may, from time to time, require you to provide us with) certain “personal information” which may include, but is not limited to, information pertaining to your:

  1. Name and surname;
  2. Email address; and
  3. Mobile number.

Collection of information through ‘cookies’

You are aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of “cookies”. “Cookies” are small text files a website can use to recognise repeat users, facilitate the user’s ongoing access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our website.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Consent and international transfers

By visiting our Website, you consent to us using your personal information as set out in this Privacy Policy. NukuBafaan has a global reach. As such, there is a possibility that your personal information may have to be transferred to countries outside of South Africa. Insofar as your information may be transferred outside of South Africa, NukuBafaan shall take reasonable organisational and/ or contractual measures to ensure that your personal information is processed by such third parties for the purposes for which it has been provided to us and that the required levels of protection have been implemented by such third parties to safeguard your personal information. By using the Website and submitting your personal information to us, you consent to your personal information being transferred outside of South Africa. If personal information is transferred outside South Africa, we ensure that the receiving party is subject to data protection safeguards consistent with POPIA.

Amendments/updates to this policy

NukuBafaan may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be published on our website with a revised effective date.

Contact information

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us via the contact details below:

NUKUBAFAAN (Pty) Ltd
Email: vik@nuku.co.za
Phone: +27 (0)83 412 7000
Address: 1st Floor, Somerset Square, Unit 7C6, Somerset Road, Green Point, 8005, Cape Town